Remember, monthly installments are due on the 1st of each month. Partial payments are not accepted and will be returned to the resident. Late fees will begin to accrue on any balance not paid by the 5th. Late fees are 1% of your monthly rent not to exceed 5%. You will incur late fees starting on the 6th of each month. If payment is not received by the 10th of the month, the student will be subject to the eviction process. Additionally fees are applied to the account for the costs associated with eviction and court fees.
Leases are calculated for the time the resident occupies the unit, August 19th to July 31st. The total amount due is then divided into 12 equal installments to assist in having more manageable payments. For example, if your annual rate is $9,600 (August 19th to July 31st), then we divide the total into 12 equal installments of $800 due on the first of each month. There is also the option of paying the full annual amount of $9,600 in August. There is also the option to make two installments of $4,800 (one August 1st and again January 1st).
Residents have 3 payment options available to them:
Option 1 (Preferred Option): ACH Payment Processing via your Portal Account (No Convenience Fee)
• ACH Processing refers to electronic transfer from your checking account.
ACH Payment Instructions
6. Follow steps to make payment on portal account
Option 2: Personal Check, Cashier’s Check or Money Order
Option 3: Credit Card Payment via Telephone ($18.95 Convenience Fee)
Telephone Payment Instructions:
Potomac Electric Power Company (PEPCO) sends an invoice to our office for each unit around the 25th of each month. We process each bill, dividing the usage among the residents and then we pay the electricity company directly. Electricity charges are posted to the resident’s account by the first of the month and the apartment will receive a copy of the invoice. The student is Once the resident will receive a monthly statement outlining all charges and credits for the month and the total due by the first.
Here is the address for all mail:
6515 Belcrest Road Apt #____(Be sure to include the room letter A, B, C, or D)
Hyattsville, Maryland 20782
All mail must be addressed to a Towers at UTC resident as listed on our resident roster, mail that is not properly mailed to a resident will be returned to sender. All packages that do not require a signature will be delivered to the Security Center. Photo IDs are required for picking up packages from the Security Center. Packages requiring a signature will be delivered to the resident’s door. All mail will be delivered to the apartment’s mailbox; each resident receives a mailbox key for the unit at move in.
We encourage residents to attempt to resolve issues in a civil manner. If the resident is unsuccessful or feels uncomfortable resolving the issue, we have staff available to help. We encourage the resident to make contact with our Assistant Community Manager, Patricia Sidbury. Together we will try to find a resolution.
Your student can go online 24/7 and submit service requests. The service request is what is used to communicate with the Service Team that there is a need in the apartment. Log into the resident portal and click on “Maintenance Request”. Complete the required filled identifying the areas of concern and submit. Please complete one request per issue, do not include multiple issues on one request. The Service Team will complete work within 48 business hours of submission. If any follow-up or outside vendors are needed, the staff will update information directly in the service request. You can submit requests online or on any mobile device.
Residents can apply to use Financial Aid to pay their monthly installment. Resident requests will be considered on a case by case basis as certain criteria must be met in order to qualify. Residents should see the Community Accountant, Angel McNatt, to see if they qualify.
There are two parking options available at the Towers at UTC. There is an uncovered outdoor lot available for $75 per month. There is also indoor garage parking available for $120 a month. Indoor paring is very limited and spaces are assigned on a first come basis.
In order for the resident to be relinquished from their leasing obligations, they resident will need to utilize the Resident Replacement process. The resident will still be financially liable for the lease until the replacement process is complete. To begin the process, the resident will be required to:
The replacement resident will be required to fill out an application and pay the $25 dollar application fee in the form of a check or money order.
When the resident has completely moved out of the apartment, they must return apartment key, mailbox key, parking access card and hangtag (if applicable) to the Leasing Office. DO NOT give the keys directly to the replacement resident. This is to prevent them from moving in without completing the lease. If the replacement resident moves into the space without completing the application and signing the lease, the lease will still be in your student’s name and your student will be liable for the space and all monies owed until the end of the lease term. The replacement cannot move until 7 days after the previous resident has have moved out to provide adequate time to the staff to prepare the room for the new resident. For more information or help navigating through the Replacement Resident process, please contact Patricia Sidbury email@example.com.
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